Terms and Conditions MrLuky

01Acceptance of Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you ("Player" or "User") and mrluky ("Platform", "We", "Company"). This document governs your access to and use of all services provided by mrluky, including but not limited to online casino games, Sports Betting, bingo, live games, and all related platform features.

Your continued use of this platform following any amendments to these Terms and Conditions will be deemed automatic acceptance of the revised terms. We encourage you to review this page periodically to stay informed of the latest version in effect.

These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Guide mrluky, all of which together form the entire agreement between you and our platform.

02Account Eligibility

To use the mrluky platform, you must meet the following eligibility requirements at all times:

• Age 18 years and above at the time of registration and throughout the period of platform use.
• Not residing in a region or jurisdiction where online gaming is absolutely prohibited by local law.
• Have full legal capacity to enter into a binding agreement.
• Never having been directed by mrluky to close or suspend an account due to a prior violation.
• Not using the platform on behalf of or for the benefit of any third party.

If you are registering on behalf of a company or business entity, you also warrant that you have full authority to bind that entity to these terms. mrluky is not liable for any legal consequences arising from use of the platform without valid authorization.

03Account Registration and KYC Verification

Each player is only permitted to hold one active account at mrluky. Multiple account registrations by the same individual — whether using different names, emails, phone numbers, or payment methods — are strictly prohibited and may result in the closure of all related accounts and forfeiture of remaining funds.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, date of birth, address, phone number, and active email address. mrluky reserves the right to verify this information at any time through our Know Your Customer (KYC) process.

Documents that may be requested during the KYC process include:

• A valid Malaysian Identity Card (MyKad) or passport.
• Proof of current address such as a utility bill or bank statement dated within the last three months.
• Bank statement or proof of ownership of the e-wallet account used for transactions.
• A selfie with your identification document if required by our security team.

Failure to complete KYC verification within the specified period may result in account function restrictions, including the suspension of withdrawals, until the verification process is fully completed.

04Deposits and Withdrawals

Mrluky supports a wide range of deposit and withdrawal methods suited for players in Malaysia, including major e-wallets such as Touch 'n Go eWallet, Boost, and GrabPay, bank transfers via all major local banks, and cryptocurrency options for maximum flexibility. All deposits are credited to your account instantly or within the timeframe specified for each payment method.

For withdrawals, the following conditions apply:

• Withdrawals are only processed to the same payment method used for the original deposit, for fraud prevention purposes.
• Completed KYC verification is mandatory before any withdrawal can be processed.
• Minimum and maximum withdrawal limits are subject to the payment method selected and the player's account tier.
• MrLuky reserves the right to request additional verification for withdrawals exceeding certain limits as a security measure.

Mrluky does not charge any platform-side processing fees for standard deposits or withdrawals. However, your financial institution or e-wallet provider may impose their own charges, which are beyond our control.

05Bonuses, Promotions and Rewards

Mrluky offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and VIP program rewards. All bonuses are subject to wagering requirements (rollover) that are clearly stated in their respective promotion terms.

General principles applicable to all mrluky bonuses:

• Wagering requirements must be fully met before any bonus funds or associated winnings can be withdrawn.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.
• Using multiple accounts to claim the same bonus is prohibited and will result in the cancellation of all associated bonuses.
• MrLuky reserves the right to modify or withdraw any bonus offer with reasonable notice to the players concerned.
• Any attempt to exploit the bonus system through arbitrage techniques or unintended strategies will result in bonus cancellation and possible account closure.

Players are advised to read the specific terms of each promotion before accepting it. If there is any confusion regarding bonus conditions, our customer support team is available via 24/7 live chat.

06Game Rules and Integrity

All games offered on the mrluky platform — including slots, Live Casino, Sports Betting, bingo, and other games — operate using certified random number generators (RNG) or are run by licensed and recognized game providers. This ensures fairness and transparency in every game outcome.

In the context of Sports Betting and Live Casino, official results from the organising body or game provider are final and cannot be disputed. MrLuky reserves the right to void or suspend bets where there is evidence of irregularity, a material technical error, or any suspicious activity affecting the integrity of the game.

Mrluky also strictly prohibits any form of player collusion intended to manipulate game outcomes, particularly in poker or other head-to-head games where results depend on the simultaneous decisions of multiple players.

07Player Responsibilities

As a mrluky player, you are fully responsible for:

• Ensure that your account password is kept secure and not shared with anyone.
• Report to us immediately if you suspect that your account has been accessed without authorisation.
• Only play with your own funds — deposits made using third-party accounts are strictly prohibited.
• Comply with all applicable laws and regulations in your jurisdiction regarding online gaming.
• Not using the mrluky platform for any illegal activity, including money laundering or financing criminal activity.

Mrluky promotes a responsible gaming approach. We provide self-control tools such as deposit limits, session limits, and the option to set a break period from the platform. For more information, please visit the Responsible Gaming us.

08Account Closure and Suspension

Players may request voluntary account closure at any time by contacting our customer support team. Any valid remaining balance will be returned to the original payment method, subject to completed KYC verification.

MrLuky reserves the right to suspend or close any account without prior notice if:

• A violation of any part of these Terms and Conditions has occurred.
• Fraudulent activity, money laundering, or system abuse is detected or suspected.
• Registration information provided is found to be false or misleading.
• Instructions received from relevant legal authorities or regulatory bodies.
• Players using multiple accounts or sharing an account with other users.

In the event of closure due to a breach of terms, MrLuky reserves the right to withhold the account balance as a precautionary measure while an investigation is ongoing. The final decision regarding the balance will be communicated once the investigation is concluded.

09Liability Limits and Disclaimers

The mrluky platform is provided "as is" and "as available". While we always strive to keep the platform running without interruption, mrluky does not guarantee that the service will be continuously available, free from technical errors, or free from delays at all times.

Mrluky shall not be liable for:

• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Service disruptions caused by events beyond our control, such as internet outages, natural disasters, or third-party infrastructure failures.
• Losses resulting from unauthorised access to your account due to your own negligence in protecting your login credentials.
• Valid game outcomes that did not go in your favour, as all games operate on fair random chance.

MrLuky's maximum liability to you under any circumstances shall not exceed the total amount you have deposited into your account in the 30 days prior to the relevant claim.

10Amendments and Applicable Law

MrLuky reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to players via their registered email or in-platform notification at least 7 days before taking effect, except in circumstances requiring immediate action for platform security or legal compliance.

These Terms and Conditions are governed and interpreted in accordance with applicable legal principles. Any dispute arising from or related to these Terms shall first be resolved through good-faith negotiation between both parties. If a resolution cannot be reached, the dispute will be referred to appropriate arbitration or legal proceedings.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be reinterpreted in accordance with applicable law, while all remaining provisions will continue in full force and effect.

For any inquiries related to these Terms and Conditions, please contact our customer support team via live chat, available 24 hours a day, 7 days a week within the platform.

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