Privacy Policy MrLuky

01Information We Collect

MrLuky collects your personal information through several channels, including during the account registration process, day-to-day platform use, financial transactions, and your interactions with our customer support team. We only collect information that is genuinely necessary to deliver a safe, seamless and quality service to you.

Information You Provide Directly

This includes data you enter directly when registering or using the platform:

• Full name, date of birth and national identification number (MyKad) or passport number
• Email address, mobile number, and current residential address
• Bank account or e-wallet details used for deposits and withdrawals
• Identity verification documents submitted during the KYC process
• Any information you share with our customer support team via live chat

Information Collected Automatically

When you browse the MrLuky platform, our systems automatically record certain technical information to ensure platform performance and security:

• Your IP address, browser type, and device operating system
• Game session data including login times, session duration, and wagering records
• Financial transaction information including amounts, dates and payment methods
• General location data based on IP address for security and compliance purposes
• Communication records between you and the platform, including live chat history

02How We Use Your Data

MrLuky uses your personal data responsibly and only for legitimate purposes directly related to the delivery of our platform services. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying and maintaining your player account, including securely processing deposits and withdrawals.
• Legal Compliance: Meeting KYC requirements, anti-money laundering (AML) obligations and reporting requirements mandated by relevant authorities.
• Platform Security: Detecting and preventing fraud, unauthorised access, multi-account use and any suspicious activity on the platform.
• Customer Support: Processing your enquiries, complaints and support requests efficiently and effectively.
• Platform Enhancement: Analysing aggregated (non-individual) usage patterns to improve platform features and the overall player experience.
• Service Communications: Sending important notifications related to your account, security and service updates that you need to manage your account effectively.
• Marketing (with consent): Sending promotional information, bonus offers and platform updates — only where you have given your consent to receive them.

MrLuky does not use your personal data for automated decision-making that has legal or significant effects on your rights without human review being involved in the process.

03Sharing Information with Third Parties

MrLuky does not sell or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where sharing information is necessary to deliver our services effectively:

Trusted Service Providers

We share only the minimum necessary data with third-party service providers who help us operate the platform, including:

• Payment processors and financial institutions to facilitate deposit and withdrawal transactions
• Cloud and technical infrastructure providers that store data in secure environments
• Licensed game providers that supply gaming content within our platform
• Third-party identity verification services for more efficient KYC purposes

All these service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes outlined in their contracts with mrluky.

Legally Required Disclosure

MrLuky may be required to disclose your personal information when lawfully required by:

• Valid court orders or lawful legal directives
• Financial crime prevention or anti-money laundering authorities
• Regulatory bodies with jurisdiction over platform operations

04Data Security and Technical Protection

MrLuky continuously invests in the latest security infrastructure to ensure your personal data and financial information remain protected at every stage — from data transmission through to long-term storage.

The technical security measures we implement include:

• 256-bit SSL/TLS Encryption for all data transmitted between your browser and our servers
• Data-at-rest encryption for all personal and financial records stored in our database
• Two-factor authentication (2FA) available to all player accounts as an additional layer of security
• Real-time activity monitoring that detects unusual login patterns and triggers an immediate alert
• Internal Access Control that ensures only authorised staff can access player data based on their job requirements
• Periodic security audits by independent third parties to identify and address any system vulnerabilities

05Cookies, Tracking and Similar Technologies

The mrluky platform uses cookies and similar tracking technologies to deliver a better user experience, improve platform performance, and understand how players interact with our content. Cookies are small text files stored in your browser when you visit our platform.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session management and account security. These cookies cannot be disabled.
• Performance Cookies: Collecting aggregated usage data to help us understand which pages are visited most frequently and how players navigate the platform.
• Functional Cookies: Remembering your preferences such as language, display settings and account information for a more convenient experience.
• Marketing Cookies: Used to display relevant offers and promotions based on your interests and activity — only active with your consent.

You can manage or disable specific cookies through your browser settings. Please note that disabling essential cookies may affect overall platform functionality.

06Your Privacy Rights as a Player

As a mrluky player, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact our customer support team via live chat on the platform. We will process your request within 14 business days.

07Data Retention and Deletion Period

MrLuky retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

Our general data retention guidelines are as follows:

• Active account data: Retained for as long as your account is active and for a reasonable period after account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial and tax law compliance requirements.
• KYC documents: Retained for a minimum of 5 years after account closure for AML compliance purposes.
• Session records and game logs: Retained for 2 years for dispute resolution and internal audit purposes.
• Support communication records: Retained for 3 years for service reference and improvement.

When the retention period expires or data is no longer required, MrLuky will securely delete or anonymise it using approved deletion procedures. Anonymised data cannot be re-linked to your identity.

08Changes to This Privacy Policy

MrLuky reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform service improvements. We are committed to notifying you of any significant changes.

When material changes are made to this Privacy Policy:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Notifications will be sent to your registered email address at least 7 days before changes take effect.
• An in-platform notification will be displayed the first time you log in after changes have been made.

Your continued use of the MrLuky platform after the effective date of any changes will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes made, please contact us to close your account and we will promptly process the withdrawal of your remaining balance.

For any privacy-related queries or concerns, our customer support team is available via live chat 24/7 on the platform. We take every privacy inquiry seriously and will respond in a timely manner.

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